Job Vacancy: CS Pospay

Pos Indonesia is seeking a motivated and customer-focused individual to join our team as a CS Pospay. As a leading postal and logistics corporation, we are expanding our digital financial ecosystem and need dedicated professionals to support our customers. In this role, you will be the primary point of contact for customers using our digital payment services, ensuring a seamless and efficient experience. Located in the vibrant city of Bantul, DI Yogyakarta, this position offers a unique opportunity to contribute to a dynamic and innovative organization.

As a CS Pospay, you will handle customer inquiries, resolve issues, and provide exceptional service. You will work closely with our digital payment platform, utilizing tools such as CRM systems and customer service software to manage customer interactions effectively. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to users of Pos Indonesia's digital payment services.
• Handle customer inquiries, complaints, and issues related to Pospay transactions.
• Resolve technical and non-technical problems to ensure a smooth customer experience.
• Utilize CRM systems and customer service software to manage customer interactions efficiently.
• Collaborate with cross-functional teams to improve customer satisfaction and service quality.
• Monitor customer feedback and implement improvements to our services.
• Ensure compliance with company policies and regulations.
• Maintain accurate and up-to-date customer records.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer service, particularly in financial or digital payment services.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and customer service software.
• Knowledge of digital payment systems and processes.
• Ability to work in a fast-paced, customer-focused environment.
• Excellent problem-solving and analytical skills.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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